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Primary Transfer Toolkit
Beneficiary Administration & Transfer Toolkit
Beneficiary Administration & Transfer Toolkit
  • Beneficiary Administration & Transfer Toolkit
  • How to use this resource
    • Feedback
  • Toolkit Approach
    • Maturity Roadmap
  • Guiding principles
  • Target Operating Model
    • Stakeholder Matrix
      • Members of the Public
      • Government
      • Private Sector
      • Project Team
  • DATA COLLECTION & VALIDATION
    • Overview
    • Collate existing administrative data on beneficiaries
      • Step 1: Extract data on project beneficiaries from the HSS
      • Step 2: Identify Additional Project Records
      • Step 3: Enrich Data
        • Home Affairs Data
        • Deed Registry Data
      • Step 4: Secure Data in Database
    • Extract Property and Subsidy Data
      • Step 1: Obtain project general plan/layout
      • Step 2: Extract subsidy values
      • Step 3: Extract data from the deeds registry
      • Step 4: Secure all Data in a Database
    • Collect data by Occupancy Survey
      • Required Data
      • Data Collection Platform
      • Data Collection Hardware
      • Fieldwork Team
        • Recruitment
        • Training
      • Community and Household Engagement
      • Data Collection
      • Data extraction and storage
  • CATEGORISATION
    • Overview
    • A. All self-classified owners are beneficiaries: Perfect match
    • B. Some self-classified owners are beneficiaries, but some are not
    • C. Self-classified owners are beneficiaries, but some beneficiaries are missing
      • Co-beneficiary is deceased
      • Beneficiaries are divorced
        • The divorce order specifies what should happen to the property
        • The divorce order does not mention the property
    • D. Self-classified owners are not beneficiaries but are the original occupants of the property
      • Submit or re-submit a subsidy application
      • Subsidy cannot be accessed
    • E. Self-classified owners are not beneficiaries - inherited the property from a deceased beneficiary
      • Self-classified owner is the spouse of a deceased beneficiary
      • Self-classified owners are other heirs (not a spouse)
    • F. Self-classified owners are not beneficiaries - purchased the property informally
      • Property purchased from a beneficiary who is alive and contactable: No dispute
        • Back to Back Transfer
        • Direct transfer to new owner
          • Self-classified owner to apply for a subsidy in his / her own right
          • Self-classified owner does not qualify for a subsidy and regularisation is required
      • Property purchased from a beneficiary who alive and contactable: Disputed transaction
      • Property purchased from a beneficiary who is alive but who cannot be traced
      • Property purchased from a beneficiary who is deceased
    • G. Occupant is Caretaker / Renter
    • Enabling Processes
      • Adjudicating disputes
      • Locating missing beneficiaries
      • Submit or re-submit a subsidy application
  • VALIDATION, REGULARISATION AND TRANSFER
    • Overview
    • Core Registration Process
    • Dealing with deceased estates
    • Regularising non-beneficiaries
    • Contracting with Conveyancers
  • TITLE DEED HANDOVER
    • Overview
  • Additional Resources
    • Case Studies
      • That's Mine!
      • Deceased Beneficiary
      • Owner, but not beneficiary
      • Formal Dispute Resolution
      • Beneficiaries with more than one property
    • POPIA: The Protection of Personal Information Act
    • Community Information
    • Sample Survey
    • Sales Agreement
    • Dispute Resolution
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  1. DATA COLLECTION & VALIDATION
  2. Collect data by Occupancy Survey

Community and Household Engagement

It is critical to engage with affected households about the process prior to fieldwork. This process provides an opportunity to explain why occupancy surveys are necessary, how the data will be used and what happens during the property transfer process.

Step 1: Meeting with community leaders / councilors

It can be useful to secure the support of local leaders and councilors for the process. At the start of the project the project manager or other senior team member from the housing authority should accompany the fieldwork team lead to meet with leaders and explain the process.

Step 2: Meeting with the community

Where possible, a community meeting should be held to inform residents about the enumeration process and to give them an opportunity to ask questions

Along with residents of the community, representatives from local government as well as local area committees should be in attendance to ensure participation and buy-in

Information must be provided about:

  • The purpose of the survey,

  • Expected timelines associated with fieldwork

  • The organisations responsible for data collection and processing,

  • The type of data will be collected.

Checklists and Fieldworker Support Documents

It is useful to provide a document checklist indicating which documents will be requested and photographed so that respondents can have these documents on hand during the enumeration.

A standard household document checklist is provided here Data Collection

A printed letter containing this information should be handed out during the community meeting. Community leaders and neighbours should be asked to give the letter to those who were not in attendance.

Step 3: Participation in the survey

When fieldworkers visit each property, they provide respondents with a printed letter on an official letterhead introducing the fieldworker, outlining the purpose of the survey, the type of data to be collected and documents that will be requested and photographed

The printed letter should be made available in the local language/s so that respondents understand the information contained therein.

Fieldworkers need to take respondents through the contents of the letter and ensure that it is well understood.

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Last updated 3 years ago

An is provided under additional resources:

example of such a letter
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