The toolkit is based on the experience of the Transaction Support Centre (TSC) in Makhaza, Khayelitsha. The TSC was directly and materially assisted by Stefan Grobler and Coenraad Calitz of Tenure Administration and Transfers in the City of Cape Town's Human Settlements Directorate. Without their input and guidance the compilation of this toolkit and the work of the TSC on primary transfers in Makhaza would not have been possible.